United Airlines say sorry for flying passenger 3,000 miles in wrong direction

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 United Airlines say sorry for flying passenger 3,000 miles in wrong directionUnited Airlines say sorry for flying passenger 3,000 miles in wrong direction


You would be forgiven for thinking in the midst of a global PR crisis a company would be on their very best behaviour.

Enter, United Airlines…



The airlines have been forced to apologise after accidentally flying a passenger 3,000 miles in the wrong direction

Lucie Bahetoukilae, who speaks no English, was intending to catch a plane to Paris and was horrified when she landed in San Francisco.

United Airlines have said sorry for the ‘horrible failure’ to correctly check Ms Bahetoukilae’s boarding pass.

It took Ms Bahetoukilae 28 hours to reach her intended destination after the cock up on April 24.

Our customer care team has reached out to her directly to ensure we make this right.

‘We are also working with our team in Newark to prevent this from happening again.’

The incident comes weeks after United Airlines passenger Dr David Dao was violently dragged from his seat on an overbooked flight by security staff.

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